911 Crisis Information - NAMI - Greater Des Moines
911 Crisis Information - NAMI - Greater Des Moines
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911 Crisis Information

Navigating a Mental Health Crisis - download a copy.

Taking Your Child (or an Adult) to the Emergency Dept. - Helpful advice here.

Calling 911 and Talking with the Police                                                      The National Suicide Lifeline is 1-800-273-8255

What Should I Say When I Call 911?         For Help and Resources for Alcohol Abuse, Drug Abuse, Gambling or Suicide

                                    Crisis Services in Polk County

The Mental Health Mobile Crisis Team

 If you have a mental health crisis in your family and are in need of emergency assistance – call 911.

The Mental Health Mobile Crisis Team provides community-based assessments of individuals in crisis. The team is staffed with behavioral health specialists including registered nurses, Master’s level psychotherapists and social workers. The team is activated when a law enforcement officer responding to an emergency call requests the presence of the Crisis Mobile Team. An evaluation, including a determination about the appropriate level of care needed, is completed in the field by a member of the team. The team member completing the evaluation will then make recommendations for appropriate interventions based upon the current needs of the individual in crisis. They will also provide information, education, and potential linkage to community resources.

Mobile Crisis Response Team    Emergency Calls: 911        Non-Emergency Calls: 515-283-4811
The police liaison to the Mobile Crisis Team is Officer Lorna Garcia. Her hours are 8 to 4 Mon-Fri phone is 205-3821.

Be clear with the dispatcher what the situation is, that it is a mental health crisis, and you need the Polk County Mobile Crisis Response Team to assist. The goal is to keep everyone safe and to seek the appropriate level of assistance for the ill family member or friend.  The Mobile Crisis Response Team provides short term on-site crisis assessment and intervention for children, youth and adults experiencing a mental health crisis

If the crisis situation is in Polk County - in response to your phone call, the first people to arrive to the situation will be police officers. Officers will determine if it is a mental health related issue and maintain safety at the scene. Officers make a request through dispatch if the Mobile Crisis Team is needed. Mobile Crisis only takes referrals from law enforcement.

The Crisis Observation Center

The Crisis Observation Center is intended to meet the needs of individuals who are experiencing an acute behavioral health stressor that impairs the individual’s capacity to cope with his/her normal activities of daily living. The goal of the Crisis Observation Center is to offer a place for individuals to seek crisis intervention services and stabilize them quickly so they can return to the community. The length of stay is up to 23 hours. Services offered include a nursing assessment, care/service coordination, crisis intervention therapy, and access to a psychiatric prescriber if needed. Staff include registered nurses, Master’s level psychotherapists, psychiatric technicians, and care/service. These services are offered in a safe and supportive environment.  Crisis Observation Center – open 24/7.       Broadlawns Hospital, West entrance, 1801 Hickman, DM   Phone: 515-282-5742

Psychiatric Urgent Care Clinic for Adults together with Crisis Observation Center

Broadlawns is adding Urgent Care for individuals 18 and over effective 6/4/18.  Evaluations, medication management, therapy and service linkage will be available in a new and improved space on the north side of the hospital complex.  Those individuals in urgent need will continue to be able to access services and stay in the center up to 23 hours.

The Pre-Petition Screener Service

The Pre-Petition Screener Service is a resource for Polk County residents who want to file a petition for involuntary behavioral health services through the Clerk of Court. The screener is a mental health professional who is available to assist applicants and respondents before, during, and after the petition process. The role of the Pre-Petition Screener is to gather back-ground information from both applicants and respondents, and help determine if another path toward treatment may be prefer-able. In the event that a judge denies a petition, the screener is available to discuss appropriate next steps and help make connections with available resources. The Pre-Petition Screener is available without an appointment Monday-Friday from 8:30am to 4:30pm. If you or some-one you know is in need of a psychia- tric and/or substance abuse evaluation, please contact Jennifer Drew, LMSW by calling either 515-336-0599 (direct line) or 515-282-5742 (main office) or via email at jdrew@broadlawns.org. The County clerk of court and the pre-petition screener are located in the same building.

Broadlawns Crisis Team 515-282-5752 – mental health professionals on duty 24/7 for responding to mental health emergencies

Broadlawns Community Access 515-282-6770

UnityPoint Health – Behavioral Health Urgent Care

Unity Point Behavioral Health Urgent Care will be open 10 a.m. to 8 p.m., 7 days a week and is located at 1250 East 9th Street in Des Moines. This location will serve patients of all ages.

Patients younger than 18 years of age must have a guardian with them.

Iowa Lutheran Hospital – psychiatric acute care units & outpatient services - 700 E. University, Des Moines

Emergency Services:: 515-263-5120 

Adult services:  515-263-5249    Children’s services: 515-263-5153   Adolescent services 515-263-2368

Powell Chemical Dependency Center 515-263-2424

https://www.unitypoint.org/desmoines/services.aspx    choose “behavioral and mental health”

Mercy Medical Center (Hospital) – psychiatric acute care for children, adolescents and adults

1111 6th Avenue, Des Moines

Mercy Help Center 515-271-6111 or toll free 800-595-4959

Mercy First Step (co-occurring disorder treatment) 

 Crisis Services in Dallas County 

24/7 Crisis Line – 1-844-428-3878

Mobile Crisis Team - For a mental health crisis in need of emergency assistance call 911. Tell the dispatcher that the situation is a mental health crisis and you need the Mobile Response Crisis Team to assist.  In response to your phone call, the first people to arrive will be law enforcement officers. Officers will determine if it is a mental health related issue and maintain safety at the scene. Officers make a request through dispatch if it is determined the Mobile Crisis Unit is needed. (Covers Dallas, Guthrie and Audubon counties)

Safe Harbor Crisis Center, 706 Cedar Street, Woodward, IA 50276  - 515-642-4125 – a safe place where individuals who may be experiencing a mental health crisis can voluntarily access crisis intervention services. Open 24 hours a day/7 days a week.  Typical stay is less than a week.

Safe Harbor Transitional Living Servicesprovides short term (2-3 month) housing for an individual coming out of a placement or hospitalization who needs to redevelop skills needed to be successful in the community.  Phone:  515-642-4125  (Covers Dallas, Guthrie and Audubon counties)

 Crisis Services in Warren County

Website for more information: http://cicsmhds.org/services/crisis-services/

24/7 Crisis Line – 1-844-258-8858

For emergency situations always call 911Tell the dispatcher that the situation is a mental health crisis and you need the Mobile Response Crisis Team to assist. 

Mobile Crisis Team – Eyerly-Ball MH Center 1-844-258-8858

Monday through Friday – 9 AM to 3 PM you can also chat one to one on-line at www.Foundation2CrisisChat.org or by texting 800-332-4224.  All contacts are confidential.

Warren County Community Services Director – Betsy Stursma - 515-961-1059 betsy.stursma@cicsmhds.org
The main phone number is 515-961-1068.  There is a “Mental Health Resources in Warren County” booklet you can ask for.

 Crisis Services in Madison County 

Krystina Engle, Director and the Eyerly Ball Staff, will provide the new Mobile Crisis Response Service. There is not an age limit nor income guidelines to this program. The service itself is free of charge and is available 24/7.

Mobile Crisis Response is a service that provides teams of professionals that can provide on-site, face-to-face mental health services for an individual or family experiencing a mental health crisis. They can respond wherever the crisis is occurring—in an individual’s home, the community, or other locations where an individual lives, works, attends school, or socializes.

The team will be dispatched through the existing CICS Crisis Line (844-258-8858) available 24/7.

For emergency situations always call 911.  Tell the dispatcher that the situation is a mental health crisis and you need the Mobile Response Crisis Team to assist. 

For more information about services in Madison County, please see the website at:  http://www.madisoncoia.us/offices/comservices/index.htm

For more information about the CICS Mental Health and Disability Services Region, go tohttp://cicsmhds.org/

Smart911:  Polk County residents may go to https://www.smart911.com/  to sign up and create a family profile.  The information contained in the profile will be accessible to dispatchers when residents call 911.  Information that may be entered into the online profile includes:  the names and identifying information of individuals who live in your household, addresses, phone numbers, emergency contacts, vehicles, animals, and medical information.

Families who may need to access 911 for medical purposes including a mental health crisis can provide much needed information for law enforcement – so they can be better prepared prior to their arrival at the family home

Adult Mental Health System - Map, Regional CEO and County Disability Coordinators - click here 

The MHDS Regions Resource Book - click here (from the Community Corrections Supporting Re-entry program)

Mental Health Hotline Numbers and Referral Sources

The Iowa International Center is able to provide non-English speaking Iowans, and those assisting them in a time of crisis, with access to a Free 24/7 Emergency Interpretation Hotline.  More than 220 languages are available.  The Free 24/7 Emergency Interpretation Hotline is a great resource for emergency responders, law enforcement officers and those assisting victims of domestic violence and abuse who are not able to communicate in English and are in a life-threatening situation.  Click here to learn more about how to use the service.  For additional information, please contact the Iowa International Center at 515-282-8269.

Help in a Tragedy

Resources helpful for use with members or in the broader community - particularly with children and youth

          Mass Tragedies, Police and Mental Health - includes "Preparing for the Unimaginable" - a guide for police leaders

          SAMHSA: Incidents of Mass Violence

·         SAMHSA Disaster Distress Helpline

·         Center for the Study of Traumatic Stress

·         National Child Traumatic Stress Network

·         Talking to Children About the Shooting

·         Posttraumatic Stress Disorder




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