911 Crisis Information - NAMI - Greater Des Moines
911 Crisis Information - NAMI - Greater Des Moines
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911 Crisis Information

Taking Your Child (or an Adult) to the Emergency Dept. - Helpful advice here.

Calling 911 and Talking with the Police                                       The National Suicide Lifeline is 1-800-273-8255

What Should I Say When I Call 911?         For Help and Resources for Alcohol abuse, Drug abuse, Gambling or Suicide

Crisis Services in Polk County

Mental Health Mobile Crisis Response Team

The Mobile Crisis Response Team's office is located at Broadlawns Hospital,
1801 Hickman, Des Moines  (scroll down the page for more information)

Emergency Calls:  911           Non-Emergency Calls:  515-283-4811

Crisis Observation Center – open 24/7, 365 days a year - The Crisis Observation Center is at Broadlawns Hospital, 1801 Hickman.  You must enter through the west entrance.  See the map here.  Phone:  515-282-5742 

If your loved one is having mental health difficulties, a person can be assessed, triaged, and the appropriate level of treatment determined.  A person can enter on their own, be transported by another family member or friend, brought by the mobile crisis team, or by law enforcement. The Crisis Observation Center is staffed by nurses and mental health professionals.

Broadlawns Crisis Team - Mental Health Emergency Department
1801 Hickman Road, Des Moines.  Mental health professionals on duty 24/7 for responding to mental health emergencies 
Phone:  515-282-5752

Pre-Petition Screener Service - located in the same building as the Clerk of Court for mental health and substance abuse commitments 515-282-5742 (main office)
515-336-0599 (direct line).  Click here for brochure (scroll down the page for more information)

Crisis Stabilization Residential Center transitional housing for up to 90 days - need referral from crisis observation center.  The facility is located at: 1212 E. McKinley Avenue, Des Moines.  Phone:  515-282-8125 (scroll down the page for more information)

Dallas County 24/7 Crisis Line – 1-844-428-3878

Dallas County Mental Health Mobile Crisis Team - 

For a mental health crisis in need of emergency assistance call 911. Tell the dispatcher that the situation is a mental health crisis and you need the Mobile Response Crisis Team to assist.  

In response to your phone call, the first people to arrive will be law enforcement officers. Officers will determine if it is a mental health related issue and maintain safety at the scene. Officers make a request through dispatch if it is determined the Mobile Crisis Unit is needed. (Covers Dallas, Guthrie, Greene and Audubon)

Dallas County - Hope Wellness Center - 706 Cedar Street, Woodward, IA
Director - Karen Rosengreen  515-438-2331 - a safe place where individuals who may be experiencing a mental health crisis can voluntarily access crisis intervention services.  Typical stay is less than a week.

Dallas County - Hope Wellness Center Transitional Living Services- purpose is to provide short term (2-3 month) housing for an individual coming out of a placement or hospitalization who needs to redevelop skills needed to be successful in the community.

Smart911:  Polk County residents may go to https://www.smart911.com/  to sign up and create a family profile.  The information contained in the profile will be accessible to dispatchers when residents call 911.  Information that may be entered into the online profile includes:  the names and identifying information of individuals who live in your household, addresses, phone numbers, emergency contacts, vehicles, animals, and medical information.

Families who may need to access 911 for medical purposes including a mental health crisis can provide much needed information for law enforcement – so they can be better prepared prior to their arrival at the family home

Adult Mental Health System - Map, Regional CEO and County Disability Coordinators - click here 

The MHDS Regions Resource Book - click here (from the Community Corrections Supporting Re-entry program)

The Iowa International Center is able to provide non-English speaking Iowans, and those assisting them in a time of crisis, with access to a Free 24/7 Emergency Interpretation Hotline.  More than 220 languages are available.  The Free 24/7 Emergency Interpretation Hotline is a great resource for emergency responders, law enforcement officers and those assisting victims of domestic violence and abuse who are not able to communicate in English and are in a life-threatening situation.  Click here to learn more about how to use the service.  For additional information, please contact the Iowa International Center at 515-282-8269.

If you have a mental health crisis in your family and are in need of emergency assistance – call 911 - for the Mobile Mental Health Crisis Team.

Be clear with the dispatcher what the situation is, that it is a mental health crisis, and you need the Des Moines Mobile Mental Health Crisis Unit to assist. The goal is to keep everyone safe and to seek the appropriate level of assistance for the ill family member or friend.

If you live in a surrounding city (not Des Moines), call your dispatch center.

The police liaison to the Mobile Crisis Unit is Officer Lorna Garcia. Her hours are 8 to 4 Mon-Fri and her phone number is 205-3821.

In response to your phone call, the first people to arrive to the situation will be Des Moines police officers. Officers will confirm if it is a mental health related issue and maintain safety at the scene. Officers make a request through dispatch if the Mobile Crisis Unit is needed. Mobile Crisis only takes referrals from law enforcement.

When DM Mobile Mental Health Crisis Unit staff arrive, a mental health assessment will be done, on-site counseling and problem solving, crisis plan development, coordination with hospitals if transport to a medical facility is necessary, and medication can be administered if necessary. A psychiatrist is always on call to help make those determinations and authorizations.

DM suburbs also use the mobile crisis team services – their officers make the decision whether or not the mobile crisis team is called.

The Mobile Crisis Unit is staffed by licensed mental health professionals and registered nurses.

The purpose of the Mobile Crisis Team is to assist law enforcement with mental health calls, save police time, save the county money by avoiding unnecessary hospitalizations, and getting people the help they need.

Typical referrals to Mobile Crisis:

  • suicidal thoughts with or without attempt
  • strange or bizarre behavior persons with known mental illness,disconnected from services and causing concern in the community
  • group homes

Mobile crisis does not respond to:

  • persons in need of detox
  • persons who are under the control of an illegal substance or intoxicated
  • person whose sole issue is financial need or homelessness
  • person whose sole issue is financial need or homelessness
  • persons who have a weapon or is immediately involved in a violent or assaultive act.

The Officer will have the final say at the scene. If a crime has been committed the officer may decide to take the person to jail anyway or not.

If the person needs to be transported, the MCRT worker may transport if there are no safety concerns.

The team sees people of all ages.

Thinking of filing a petition for involuntary committal?

There may be alternatives available to you or your family before the petition process. Call for a pre-petition screening during Clerk of Court business hours (Monday through Friday 8 AM to 4 PM) 515-336-0599. After hours, call 515-564-5742      

What Happens When You Call?

  • When you call, you will be connected directly to the Pre-Petition Screener who will speak to you about a “pre-petition screening”.
  • The Pre-Petition Screener is a therapist who will gather appropriate information, explain the process, answer any questions and can drive to your requested location to complete the screening.
  • Law enforcement may accompany the Crisis Response Therapist to the call – this is essential for the assurance of safety for all individuals and often is standard program protocol.

Once the therapist completes the screening with the individual, the therapist will provide parties with clinical recommendations and appropriate referral information to get the individual connected to needed services and help you make decision whether to file a petition or not.

Crisis Stabilization Residential Program

The Crisis Stabilization Cente/Crisis Residential program is an intensive community based treatment program.  The goal of the program is to assist in the development of skills which will reduce/resolve crisis in their lives as well as techniques to help prevent future crisis.  Staff facilitates relation-ships with a variety of community agencies/organizations to ensure effective, individualized, and ongoing care.  9 beds are available.

Who is served?

  • Individuals who may pose a risk of harm to self/others but don’t require hospitalization
  • Need a period of stabilization to ensure adherence
  • Need short-term, structured intervention and medication supervision
  • Have at least a mini level of engagement
  • Length of stay varies and is based on individual needs and may be from 3 to 90 days.

    Treatment/Services Offered:
  • Crisis follow-up/relapse prevention & education
  • Medication training/supervision
  • Coordination of community support/resources
  • Intensive outpatient program
  • Coping skills training
  • Illness management recovery groups
  • Wellness recovery action plan
  • Admission criteria

  • Age 18+ with a mental health diagnosis
  • Voluntary consent for admission
  • Symptoms of a mental health crisis
  • Ability to self-administer medications with staff supervision
  • Ability to physically provide independent self-care
  • Ability to understand treatment services
  • Willingness to adhere to rules, expectations and participate in treatment.
  • For additional community support resources and/or Broadlawns support services call:  515-241-0982. Broadlawns offers referrals for locating a variety of social services.  The Broadlawns Intake Coordinator may refer you to the appropriate services.

Help in a Tragedy

Resources helpful for use with members or in the broader community - particularly with children and youth

          Mass Tragedies, Police and Mental Health - includes "Preparing for the Unimaginable" - a guide for police leaders

          SAMHSA: Incidents of Mass Violence

·         SAMHSA Disaster Distress Helpline

·         Center for the Study of Traumatic Stress

·         National Child Traumatic Stress Network

·         Talking to Children About the Shooting

·         Posttraumatic Stress Disorder




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